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The deadline for this role is October 26th 11:59pm.
What’s the job?
Small Axe is looking for an Operations Coordinator to join the team.
Contract: Permanent, full-time (37.5 hours on average per week)
Deadline: Monday 26th October, 11:59pm
Start date: January 2027
Location: Small Axe Office, London (we are office-based)
Salary: £36,000-£40,000 (with paid overtime)
Requires the right to work in the UK.
Read more about our hiring process and tips for a successful application.
Recruitment timeline for existing applicants
Stage 1 (Oct 29-Nov 2nd): Video Q&A and online task to be done in your own time at home (1 hour total)
Stage 2 (w/c Nov 9th): In person interview, including a task
Stage 3 (Nov 16-18th): In person paid trial day
Please note that all roles at Small Axe require a DBS check because our work can take us into schools and community spaces. Small Axe will arrange DBS checks for new staff once they’re in post. If you have any questions about the process, feel free to email hr@thesmallaxe.org.
As an Operations Coordinator you’ll join a multidisciplinary, integrated and highly collaborative team, focused on winning progressive campaigns.
We’re a non-profit with an agency operating model. We work with charities, trade unions, and community or political organisations to win change. As a Midweight Operations Coordinator you’ll join a multidisciplinary, integrated and highly collaborative team focused on delivering our mission: to create movements that are progressive, hopeful and powerful, to inspire people to act on the most pressing issues of our time.
Strong operations are the key to bringing out the best of our team and our work. With a unique insight into how everything fits together, you’ll support our organisation to run efficiently and grow sustainably.
In this role, you’ll collaborate closely with the other members of the operations team on the day-to-day delivery of processes across finance, the office, HR, recruitment and client services.
This is a varied position with plenty of scope for learning and growth. We’re looking for someone with 2-4 years of experience in operations or a comparable role (such as finance, office management or HR). Most important is a willingness to get stuck in from day one.
About the job: What we expect an Operations Coordinator to do
About the job: What we expect an Operations Coordinator to do
Finance, bookkeeping and payroll
Provide data to support decision making across the organisation - compile and present a range of regular reports, including cashflow, internal budgets and team capacity
Maintain accurate records of what we’re spending on live projects and internal costs - support our accountants with book-keeping
Make sure our team, collaborators and suppliers get paid on time - set up payruns and payroll
Facilities and technology
Support the day-to-day operations of the Small Axe office including facilities management, security, tools, technology, health and safety alongside HR and finance
Manage supplies for the Small Axe office including snacks, beverages, cleaning, office, hygiene products
Organise repairs, maintenance and support with ongoing office improvements
Make sure the team have all the tools and tech they need for effective work day-to-day, managing our subscriptions and creative equipment library
Act as the primary point of contact for tech and digital tool support for the wider team
HR and team culture
Coordinate logistics for internal team events, socials, lunch and learns as well as client or public facing events
Support the implementation of HR processes and policies that bring out the best of the team, and help rollout our staff offer
Uphold the organisation’s data protection, cyber security and safeguarding policies
Recruitment, onboarding and offboarding
Support senior team with recruitment and onboarding processes that bring in more excellent people to join and stay with us
Work with the team to help grow our network of collaborators - finding, contracting and onboarding filmmakers, copywriters, producers, creatives, web developers that support our campaign delivery
Client services
Support project leads to get campaign projects going and keep them on track - drafting contracts, monitoring retainers and expense budgets and capacity planning
Work with project leads on project evaluation and closing reports
Special projects
Hold small projects or discrete parts of a larger project across all areas of Operations
Perform other duties as required
About you: Person Specification
About you: Person Specification
Clear communicator and a collaborative team player
Willing and quick to learn how to navigate new processes
An eagle eye for spotting mistakes and strong attention to detail
Able to pace and manage your workload; keeping on track with regular tasks and responding to the needs of the team as and when they arise
Experienced in balancing multiple projects and competing priorities, knowing when to ask for support when you need it
Thoughtful about how processes can be improved
Committed to progressive politics and change
A proactive interest in emerging AI technologies
Essential skills, knowledge & experience
Essential skills, knowledge & experience
2-4 years experience in an operations or comparable role - that could include finance, office management or HR
Strong examples of successful operations work to-date which has made practice, process or project management better
Introduced, used or built process and practice using online tools and databases for reporting and organising information (for example tools like: Slack/Teams, Google Suite, Xero/Quickbooks, Airtable, Favro/Trello)
Confidence in using spreadsheets including formulas and pivot tables
Comfortable and curious about understanding financial processes including book-keeping and cashflow
Working in a multi-disciplinary team
Working in a fast-paced environment
Working with people of different backgrounds and beliefs
Familiarity with AI tools for everyday task efficiency
Desirable skills, knowledge & experience
Desirable skills, knowledge & experience
Demonstrated experience leveraging AI tools (e.g. Gemini, Claude, Midjourney) to streamline workflows, draft content, or perform initial data analysis
Experience of working on or volunteering with social or political campaigns
Experience working in an agency setting
Experience in supporting funding proposals and bids
Experience working in Agile methodology
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